Frequently Asked Questions
Everything you need to know about your Melani the Label experience.
How long will it take for my order to arrive?
We offer express shipping worldwide. Domestic orders typically arrive within 1-3 business days, while international shipping generally takes 3-7 business days depending on your location.
What is your return policy?
We accept returns for a store credit within 14 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please note that sale items are final sale.
How do I know which size to choose?
Each product page features a specific size guide and fit notes. As our garments are designed to embrace the female form, we recommend following your usual size or contacting our stylist team for personalized advice.
Do you restock popular styles?
To maintain exclusivity, many of our pieces are limited edition. However, we occasionally restock best-selling essentials. We recommend signing up for 'Back in Stock' notifications on the specific product page.
Are duties and taxes included for international orders?
Import duties and taxes are not included in the item price or shipping cost. These charges are the responsibility of the customer and are determined by your local customs office.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options including Afterpay and Klarna to make your shopping experience seamless.